May 23, 2003
tsering
I complain about my job quite often. Somedays are bad, so are okay, very few are wonderful. Today was a wonderful day. As a supervisor I’m required to speak to the angriest of the angry people. Sometimes if we are really busy though they ask me to take “agent calls” were I answer the phone as if I were just a front-line agent. Tonight was one of those nights. I answered with the usual schpeel, “... may I have your name and phone number?”
“Tsering, and my phone number is...,” said the lady on the other end. My heart jumped up and down — but wait, what if she’s not...
“How may I help you?”
“My printer is not working. I’m trying to get it setup, but I can’t.”
“Oh, I’m sorry to hear that.”
And then she said the magic words. At this point I knew for sure. “It’s okay.”
“Tsering is that Tibetan?”
“Yes, I’m Tibetan.”
If you’ve never heard a Tibetan say, “it’s okay,” then you probably don’t understand. But if you have, you know when you hear it that it really is okay.
posted @ 10:04 PM
That was a touchstone moment for you. A reminder of the simplistic goal you & Christina had agreed upon once the monks left. What a blessing.
posted by SzaffireBlue on July 29, 2003 01:38 AMIndeed. Well put. Thank you.
posted by tom on July 30, 2003 07:20 AM
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